local deliveries

All prices stated in the website are independent of delivery and shipping fees.

Orders

Delivery Mode

Delivery Time (Mon – Fri)

Delivery Charge

< SGD 60

Courier

3 - 5 Days

SGD 3.60

> SGD 60

Courier

3 - 5  Days

FOC

* Except for deliveries to Jurong Island, Changi Airport Office, Airport Logistic Park, Military & Police camps. T&C applies.

We provide free local deliveries for orders above S$60.

Please allow 3 to 5 working days for the processing of your orders and for the dispatching of the orders to the third-party delivery service provider. The delivery service provider will require a further 1 to 2 working days for the fulfilment of the orders.

For orders lesser than S$60, a flat rate of S$3.60 is chargeable for delivery via standard courier.

Kindly note that additional delivery charges will be applicable if there is no representative present to take receipt of the goods during deliveries.

self-collection

Self-collection is available now with prior appointment via whatsapp at 
83996889.

international deliveries

For International Shipping, kindly allow 7-14 working days to be delivered.

For Australia customers, kindly visit our Australia site: oeteo.com.au 

We ship to most countries via courier. Shipping rates will vary from country to country and will be calculated automatically during check-out.

Please note that international deliveries do not include any taxes or duties that may be applicable by the customs of the destination country.

return & exchange policy

We are committed to providing you with quality products and a pleasant shopping experience at OETEO.  

In the event that you: 

1) Would like to exchange or return your items due to a Change of mind/ ordered the wrong size: 

  • All merchandise(s) must be returned within 14 days of receipt together with proof of purchase.
     
  • Please note that ALL sales, outlet, and discounted items are NOT eligible for exchange.
    Due to hygiene and safety reasons, masks sold are non-exchangeable / non-refundable as well.
  • Item(s) have to be in its original condition (new, tags intact, unwashed, unaltered) and packaging.
    OETEO reserves the right to refuse an exchange should the returned item(s) not meet these requirements or if the product(s) has been damaged by the recipient due to lack of care. 
  • Options available: 1-for-1 exchange (for different size / colour) will be processed accordingly or refunds in form of store e-credits (coupon code) with the validity of 30 days for eligible items. Return credit time frame will not be extended if unused. 
  • The shipping cost of returning item(s) will be borne by customers and is non-refundable/ liable for store credits.
    Kindly snapshot a picture of your return mail to us, in case of lost mail.
    OETEO will not be liable for any lost mail for the returned goods.
    Please arrange for a trackable shipping service should the item amount be $20 and above. 
  • Exchange item(s) will be mailed out via normal postage. Please allow up to 10 working days for this process to be fulfilled.
     

2) Received a wrong item/ defective product: 

  • While we strive to ensure that all orders are correct and of the best quality, should you receive any wrong or defective item(s), kindly contact us at hello@oeteo.co together with the snapshot of the wrong product/ defective area and we will assist you from there. 
  • Kindly return the item(s) within 14 days of receipt together with proof of purchase. 
  • Postage will be reimbursed for all items acknowledged being defective.  

Simply download our Return Orders Form, complete it and enclose it together with the invoice and items that you would like to return and return to:


OETEO return orders

OETEO Pte Ltd

15 Shaw Road #02-02, Teo Industrial Building Singapore 367953 

Click here to download the return form 

If you have any queries on the return process, please feel free to e-mail us at hello@oeteo.co and quote your invoice number. 

Our team is available from Mondays to Fridays, 9am-5pm and will get back to you within 3 working days.